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TERMS OF SERVICE

Ownership and Operation Statement

Refine Skin & Beauty is the proprietor and operator of this website, and throughout this Terms of Use policy, will be denoted as "We," "our," and "us." Your utilization of this site implies your acceptance of the Terms & Conditions outlined on this web page.

Appointment Reminders

You will receive an email reminder 48 hours  and text message reminder 24 hours prior to your appointment.

Please respond ‘Y’ to confirm your appointment, or ’N’ to cancel your appointment. Alternatively, you can contact our salon via phone or email to re-schedule.

Cancellation policy

At Refined Skin & Beauty, your appointments and wellbeing are very important to us. We acknowledge that changes or cancellations might be necessary, and we're more than willing to assist you with these adjustments. To ensure we can accommodate other clients and avoid a 50% cancellation fee or require an upfront deposit for future appointments, we kindly request a minimum of 24 hours' notice for any amendments to your scheduled appointments. Your cooperation is greatly appreciated.

Appointment Rescheduling

Efforts will be made to reschedule your appointments at a time that suits you. To facilitate this process, please submit all rescheduling requests with a minimum of 24 hours' notice.

Should you request a reschedule with less than 24 hours' notice, a $40 fee will be applicable.

No-shows

We will do our very best to reschedule your service for another time that is convenient for you. 

A no-show will also result in a fee of 50% of the services pre-booked. This fee will be added to your account and is payable at the time of your next appointment.

Limited-Time Promotions

Exclusive promotions from Refine Skin & Beauty are valid strictly within the specified time frame and will not be extended beyond this period. Payment for specials cannot be made in advance for appointments scheduled outside of these dates unless bought as a gift voucher (limited per customer). Once the special's expiration date has passed, the treatment will return to its original price.

These promotions are non-transferable to other services and cannot be acquired as gift vouchers.

Modification To The Services And Prices 

The prices of our products may change without prior notice. We retain the right to alter or terminate the Service (or any part or content thereof) at any time without notice. We hold no liability to you or any third party for any modifications, changes in pricing, suspension, or discontinuation of the Service.

Accessing the Latest Terms of Service

You have the option to review the most recent version of the Terms of Service on this page at any given time. We maintain the right, at our sole discretion, to update, modify, or substitute any portion of these Terms of Service by publishing updates and revisions on our website. It is your duty to periodically check our website for any alterations. Your ongoing use of or access to our website or the Service subsequent to the posting of any modifications to these Terms of Service indicates your acceptance of those changes.

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